is a Virtual Server?
specializes in virtual servers. You can find a home for your web
site on our web servers and establish a presence on the internet
regardless of your needs. We help you register your own domain name
(included in the setup fee), which will become your unique
address on the World Wide Web.
Having your own domain name
does not reveal that you are renting web space, and, since email
can be addressed to your domain (e.g. www.yourname.com)
you will not have to announce a new email address should you change
internet access providers. With a domain name you can transfer your
web presence at any time and not lose your identity since you can
take your www.yourname.com with you.
Virtual Server Solution allows you to start on a small and grow
upward as you need to. The AVIA!
server architecture is one of the most robust and flexible in the
industry. Customers may use their AVIA!
server solutions for e-commerce, on-line auctions, chat forums,
virtual postcards, polls and surveys, live audio and video, secure
conferencing, market research, banner advertisements, shopping carts,
email (virtual post offices), classified ads, databases, search
engines, on-line stores and malls, and much more.
I be able to access my domain name with or without the WWW?
Yes, you will be able to
access your domain name with or without the WWW in front. For example,
you can access the domain name "mydomain.com" by going
to "www.mydomain.com" as well as "mydomain.com".
you offer dial-up internet access?
No, you need local Internet
access to maintain your web site and retrieve email sent to your
site. We recommend several dial-up providers for this service. Providing
a specialized Virtual Server service means are able to devote more
time to our customers web presence and to enhancements of the entire
Virtual Server System.
you support Microsoft FrontPage extensions?
has a special account add-on for our MS Front Page Users. Any of
the standard accounts may be upgraded with support for Microsoft
FrontPage 98 extensions. The extensions are backward compatible
with Microsoft Front Page 97 so you need not purchase Microsoft
NOTE: Certain active FrontPage
components (such as forms) specify files ending in ".DLL".
In these instances, the ".DLL" will need to be manually
replaced with ".exe" to work correctly on our servers.
you offer web page design services?
will design your web site and has several starter packages to help
get a business going on the web at an attractive price. We will
work with you to understand your goals and work within your budget.
We will also work with you help you do as much or as little of your
web maintenance yourself.
For special needs
ready to implement and assist with web page consulting, web page
development, and custom scripting services. For more information,
I upgrade from Virtual Server?
Yes! We have a wide list
of upgrades to our basic account which may be added on at any time.
We also give you any monthly rental credit toward your new virtual
I check domain name availability?
Yes. You can check
domain availability direct from our web site.
AVIA! handle domain registration
will register new domain names with the InterNIC for you. The InterNIC
will bill you directly for 2 years of domain registration at $35.00/year,
or $70.00 total. We do not charge for registration and we register
the domain in your name.
If you have an existing domain
we will fill out and send you a modify domain name template to forward
When you place an order be sure to specify that you are requesting
a transfer and NOT a new domain.
When InterNIC announces the
completion of the transfer, there is a 72 hour propagation period
where visitors could go to either site. At the end of the 72 hours
you should contact the previous host to have them delete the old
domain from their records and update their DNS record. If you use
this same provider for your Internet access you will not be able
to access your domain site at AVIAweb.com
until they update their DNS.
You should keep the service
at the present site while waiting for InterNIC to complete the transfer.
We will provide you with a temporary IP address so you can mirror
the site on our server. All email and web pages will still be accessed
from your current site until propagation is complete.
During the propagation period
persons accessing your site will be going to both sites until all
are eventually accessing the new site hosted by AVIA!.
long does it take before my domain name is active?
Once the InterNIC announces
that your domain name has been registered (or transferred, if applicable),
it usually takes about 72-hours before it is active. All internet
providers must update their records (DNS tables) to reflect new
site locations. This is called propagation.
is the InterNIC fee for domain registration ?
The InterNIC charges $70.00
to register a new domain name. This fee covers the first two years.
They currently bill at a rate of $35 per year. The InterNIC will
send you an invoice via email between 3 weeks to six weeks after
the domain is registered.
limit the number of hits I can receive each month?
No. Our experience has shown
that 300 to 500 MB/month is more than enough data transfer for 90
(+)% of all web sites and we use it as a bench mark. Depending on
the quantity and size of your files, 1000MB could support many thousands
of hits per week.
do I transfer files to my web site?
Files must be
transferred to the web server via File Transport Protocol (FTP).
If you have a PPP internet account and need FTP
software. We recommend
WS_FTP for PC's. AVIA!
offers unlimited FTP access.
I have unlimited access to update my pages ?
You have unlimited
access via FTP 24-hours a day. As such, you can create and maintain
your web pages on your own computer and upload files to your web
site at your convenience.
multiple domains point to the same HTML files ?
if you have more than one domain account at AVIA!
we can point each domain address to the same HTML files. There is
a $20.00 setup fee to mirror sites and $10.00/monthly fee for this
I use my account for commercial purposes ?
Yes! You can use your account
for commercial purposes. The World Wide Web has become an efficient
and cost-effective means of making information, products and services
available to the internet community. AVIA!
Virtual Server secure processing is available using SSL and PGP
to provide an environment whereby payment information (such as a
credit card number) or confidential information (such as a custom
form) can be transmitted from web browser to web server in an encrypted
contract and payment terms are available?
We bill based on monthly
has options available for quarterly, semi-annual or annual billing.
With annual billing customers get 12 months of service for the price
of 11! We will soon accept MasterCard, Visa, and American Express
as well as personal and business checks.
you offer technical support to customers ?
Yes. We encourage our customers
to send email to support@AVIAweb.com
with questions or concerns about their web site. We are relatively
quick to respond to support email around the clock. If we cannot
offer a solution to a concern within a reasonable time frame, we
will invite you to call us or we'll call you directly.
long does it take to set up a new account ?
Orders for servers
will be configured within 48 hours, but most times will be done
the same day. Once an account is set up an activation notice will
be sent you via email including a user-id, password, and FTP hostname.
You can begin uploading files to your new web site immediately.
Domain account users will be given a temporary URL to access their
site via the web prior to the completion of either domain registration
do I place an order ?
You can place
an order for a Virtual Server account directly from our web site
24 hours a day, or by calling (508) 393-0750 between the hours of
6 PM to 11 PM Monday through Friday EST.
do the various HTML error codes mean?
Method Not Allowed
Proxy Authentication Required
Request Entity Too Large
Request-URI Too Large
Unsupported Media Type
Internal Server Error
Out of Resources
HTTP Version not supported
What type of encryption algorithm do I use for PGP(tm)?
supports RSA encryption. PGP version 5.0 should visit the PGP(tm)FAQ
page. We do not currently support DSS/Diffie-Hellman encryption
keys. For more information on PGP and other Security issues visit
our Security page.
Why does my email sometimes get errors when sending?
protects its customers from others who would use their servers to
send their mail! The way we do this is to require our customers
to log into their POP accounts to receive mail before begin able
to send their mail.
For users of
Microsoft Outlook this means you might get an error on occasion,
but on the next attempt to send will work fine. If you want it to
try to send again right away just use the tools menu and the send
item. In Outlook 98 the F5 key will initiate a full re-send.
is the name of my private cgi-bin directory?
In your root account you
have a directory called cgi-bin. It is the place you put your cgi
programs. When you address them in your web pages use the first
part of your domain name with "cgi" tagged on the end.
For example, if you were using a cgi program called foo.pl, you
would use: /j-redcgi/foo.pl .
is there a PHF program in my cgi-bin?
Doesn't that make my account insecure?
The original "phf"
program was distributed with a number of older web servers. It was
supposed to be an example of the "right
way" to write a cgi program such that people could not send
special characters and break out of your program to run their own
programs on your server. Unfortunately, there was a flaw in the
code such that a knowledgeable hacker could execute just about any
program on your server without your knowledge. Since this program
was distributed with these older web servers, and most people did
not remove it after it was installed, it became a very popular way
for people to try to break into machines.
The "phf" program
that is on your server is NOT the same program. Since many wanna-be
hackers try to use this exploit, we have written our own version
of the phf program that tracks and logs the hackers attempts. The
program on your server is nothing more than a simple perl script
that forwards the hackers browser to our main server. (You can look
at the script for yourself to see that this is so.) This program
analyzes the data sent by the attacker, but there is no way that
it can be used to break into your account.
On our servers, we log each
hit, including the date and time of an attack, and the host that
the attacker was coming from. We periodically compile these logs
and forward complaints to the service providers used by the attackers,
and to the proper authorities as needed. The programs on our servers
also analyze the attacker's request and returns bogus data
that looks like the attacker's command has succeeded. (One
common attack is to try and grab the password file from your server.
In this case, our program returns a real-looking password file,
that contains a garbage account and password information.) We are
constantly adding new security features to our servers and network
and cooperate regularly with numerous organizations and agencies
in an on-going effort to protect your data. AVIA!
pursues and prosecutes illegal activities.
do I set up a mailing list?
Use the following steps for
setting up a mailing list:
- Send mail
requesting a mailing list to be set-up. Include your domain name,
the desired from email user name, and the name you want to give
the list file.
- Next, create
your list using a text editor in the format of :
that you do not leave a blank line at the end of the list.
A blank line will cause the mailing to fail.
- Now, upload the
text file to your site using ftp in
Text or ASCII mode. Binary or Image mode will cause the mailing
- To use the mailing
list send the source email to the email user name (as in email@example.com)
and it will be distributed to the member of the list.
To change the
list, edit the file and upload it again.